Addiction in healthcare K: “I was assaulted by an intoxicated female. She punched me and ruptured two discs in my back. I lost my whole self. I could no longer take the CPR course required. I lost my income which was supporting myself and my 3 children. I needed the narcotics not only to dull …
Every time I call a friend, all I have for them is more work. I’ve never yet called to say: “I hope you’re having a great day. Why don’t you take a break and have some fun? You’ve worked enough.” Nope. I only call to give them extra work. Whether it’s 2AM or …
Murphy’s Law as it applies to the ER: If something can go bad, it will do so in a hurry. If it can’t possibly go bad, it will still find a way. Clock’s First Rule: All the patients will crash at the same time. Usually when the computer system goes down. Clock’s Second Rule: …
The abuse of healthcare workers. “Kane County jail inmate Salters, 21, from Chicago, was at the Geneva hospital May 13, 2017, recovering from surgery after he ate part of a jail-issued sandal. He was in a patient room when Loomis unshackled Salters so he could use the toilet, according to an Illinois State Police summary …
The new Holy Grail of business, Customer Satisfaction — CSAT to her close friends — is a measure of how products and services supplied by a company meet customer expectations. In a marketplace where businesses compete for customers, CSAT is a key element of strategy. Why? Money. Satisfied customers buy. They come back and …
I started my medical career late. Really late. By that time, I’d lived a few lives, I’d earned a boatload of initials, I’d changed husbands, languages, and continents, I’d written a useless novel and I’d been a Mary Kay lady. One day over lunch, as I was looking for something to do with myself, my …
