This one is for those of you who keep asking what I do with myself all day. Yesterday\’s sample. It\’s not a typical day, but not that unusual either. For those of you who don\’t know us, I\’m an Emergency doc in Upstate NY. My husband Steve just retired. This is our first winter …
This one is for those of you who keep asking what I do with myself all day. Yesterday\’s sample. It\’s not a typical day, but not that unusual either. For those of you who don\’t know us, I\’m an Emergency doc in Upstate NY. My husband Steve just retired. This is our first winter …
The new Holy Grail of business, Customer Satisfaction — CSAT to her close friends — is a measure of how products and services supplied by a company meet customer expectations. In a marketplace where businesses compete for customers, CSAT is a key element of strategy. Why? Money. Satisfied customers buy. They come back and …
I started my medical career late. Really late. By that time, I’d lived a few lives, I’d earned a boatload of initials, I’d changed husbands, languages, and continents, I’d written a useless novel and I’d been a Mary Kay lady. One day over lunch, as I was looking for something to do with myself, my …
ER Victims of Modern Information Technology First came the SOAP notes. Nothing to do with cleanliness, just the opposite. SOAP stands for: Subjective, Objective, Assessment and Plan. S: “Patient states that pain is 16/10, sharp, unremitting. Feeling like a crocodile is eating insides every 10 minutes, after sprinkling them with Frank’s hot sauce.” O: On …
“He’s not on.” They’re lying. “He told me to come back tonight. He said he’ll be on after 3,” I say, smiling like I like them. Fuck them. Fuck them all. “He’s not,” says the fat one with the droopy mouth. She rechecks the papers. “No, not tonight. You’ve got it wrong.” I shrink under …
I love Thai food. I like Thai people. I enjoy Thai weather. But what I really miss when I\’m away, is a Thai massage. Unlike most Western-style massages, the classic Thai massage is done fully dressed. The less fancy places let you keep your own clothes. Others will give you a tunic and a pair …
My friend Joanna took us to Laos to celebrate her birthday. Twenty of us, six decades of her friends from all over the world, each speaking a different kind of English, all sharing the same travel bug, love of adventure and wicked sense of humor. The first stop was The White Temple in Chiang Rai, …
People take off their shoes before entering a house – and many shops. That makes it easy to tell who’s already there and decide whether to join them. Or not. Thai put ice in their beer. Fruit does grow on trees. This is the King of Fruit, Durian, the stinkiest and most delicious of them all. It\’s …
Good times! We\’re back to Thailand, to our friends, our condo and the days of leisure – nah, not really. All well except for a leaky toilet which flooded the neighbors two floors down. That generated a few interesting conversations, and the need to translate \”supply valve\” in Thai. We made it here unscathed, …
